Frequently asked questions
First of all, it is necessary to have account in the system using the registration form below.
Go to registration form
Yes, it's enough to supercharge your Pre-paid account (package without commitments) using creator.
Go to creator of prepaid packages
Yes, our offer enables to permanent cooperation for subscribers.
Go to order the subscription package
Usually the account is activated after receiving the documents. Everything depends on day of the week we get them on our mailing address.
Of course, before receiving required documents at activated account some limitations will be applied according to half value of chosen package.
Of course, you can change at any time the size of the package contained within the prices. There's a condition that you cannot change it to a lower package than indicated in the day of concluding the contract.
You should send an Annex to the agreement which is in the section "moje konto".
Customer/subscriber of SerwerSMS platform can be entrepreneur within the meaning of the Act July 2, 2004 about freedom of economic activity (Journal of Laws of 2004 No. 173, item 1807 as amended.), legal person, entity or an unincorporated legal entity or natural person having full legal capacity performing on his own behalf economic activity.
A user can be everyone under the age of 18 years and is a subscriber of our platform, or a person authorized by the customer/subscriber to use his account / subaccount.
Yes, each newly registered account allows you to activate test package fot two weeks. This allows for realistic testing the service.
Yes, every new account has the ability to activate SMS test package which allows you for realistic testing services also in remote communication. In addition, in WebApi documentation is a simulation account that does not even require an account registration in the system.
SerwerSMS platform mainly provides the ability to send short text SMS messages providing very high banwidth and all standards associated with the bulk SMS communication. Text messages are divided into two basic types: ECO and FULL.
Go to message description of ECO SMS
Go to message descrption of FULL SMS (sender ID)
Yes, cooperation with infrastructure operators and as a result of a demand and dynamic development, the service was expanded to include a possibility of sending SMS VOICE/VMS and MMS.
Go to message description of VOICE SMS
Go to message description of MMS
The basic number of characters in a single message is 160. If Polish characters are used, the number of characters will reduce to 70. If you use long text messages apply character table which is a standard SMS communication.
Go to table of SMS characters
No, our service is a commercial and professional solution, because the message is 100% available to the customer who uses our services. For FULL SMS customer has also an impact on the sender ID which text messages are sent with.
Import of the contacts takes place in standard CSV (text file). This is the format that is supported in virtually any database system.
Go to description Import from CSV
Yes, SerwerSMS Platform allows you to import contacts directly to the previously established groups that can be used during the bulk messaging.
Go to description of Groups
Yes, each message sent in SerwerSMS Paltform is confirmed by the appropriate individual report. To facilitate, the reports are also grouped.
Go to Reporting section
Yes, FULL SMS allows you to insert own nsender ID.
Go to description sender ID
Yes, service operates 24 hours a day and any maintenance work is carried out only after prior notification to user.
You must download appropriate form from the "Dokumenty" section in customer panel and send signed and completed document.
Yes, the documents provide a form of treaty Cession in which you can find the regulations. You should remember that the cession will be possible after verification of the entity receiving the rights and obligation of the subscriber SerwerSMS platform.